LEGAL PRACTITIONERS and Other Service Providers!

1 hour Response Time


This is your FIRST STEP if you are looking for legal or professional support. We:

  • Guarantee a response within 1 working hour,
  • Are uncomplicated, friendly and professional,
  • Our fees are sensitive to the South African economy,
  • Have a team of professionals in all major Cities,
  • Function with integrity, attention to detail and are objective driven,
  • Use technology, innovation and internal processes to streamline your experience,
  • Strive to improve the sector we operate in.



In our ‘team’ we have Legal Practitioners (Lawyers & Attorneys) and other Professionals who offer parallel solutions. Our website menu items LEGAL PRACTITIONERS and OTHER PROFESSIONALS offer a summary of services and will help you decide which type of service provider to use. Please review both pages. Afterwards, if you are still not sure who to use please ask for guidance using the Immediate Action Form on the Contacts Page.



For free services you could engage with an organization such as or visit for free information. Depending on your issue any of the following organizations might be appropriate and mandated to help for free:

  • The National Consumer Commission,
  • CGSO,
  • CCMA,
  • Housing Tribunal,
  • For insurance or banking issues, you should contact the appropriate ombudsman.

If you are looking to hire a Professional we guarantee that the fees quoted will be reasonable and you will not be charged anything until you have accepted a quote or entered into an engagement letter. Payment options will be communicated and might include hourly, per project, fixed rate or retainer. See a Cost Guideline HERE. The use of a Legal Practitioner or Court should be engaged with only once you have exhausted all amicable and free options, or if the matter at hand needs legal guidance and an expert to expedite a solution.


An E-Consult is an effective way to receive expedited support for select, once off or ad hoc matters. Please visit the menu item for more information on this process. CLICK HERE



South African Working days. No public holidays.

  • Monday-Thursday from 09h00-13h00 and 14h00-16h00.
  • Friday 09h00-13h00.



Consumer Law

Consumer law in South Africa is designed to protect the rights and interests of consumers when engaging in commercial transactions. Here's a simplified explanation of how it works:

Consumer law in South Africa is primarily governed by the Consumer Protection Act (CPA) of 2008, which outlines the rights and responsibilities of consumers and regulates the conduct of businesses in their dealings with consumers. The CPA applies to transactions between consumers and suppliers of goods or services, including the sale of goods, provision of services, and marketing practices.

One of the key principles of consumer law is that consumers have the right to fair and honest treatment in the marketplace. This means that businesses must provide accurate information about their products or services, refrain from engaging in deceptive or unfair practices, and honour any promises or guarantees made to consumers.

Consumer law also gives consumers certain rights and remedies in the event of a dispute or breach of contract. For example, consumers have the right to return faulty or defective goods for a refund, repair, or replacement, and they may be entitled to compensation for damages or losses incurred as a result of a supplier's negligence or misconduct.

In addition to the CPA, there are other laws and regulations that protect consumers in specific industries or sectors, such as the National Credit Act, which regulates the provision of credit and protects consumers from unfair lending practices.

Overall, consumer law in South Africa aims to create a fair and transparent marketplace where consumers can make informed choices and have confidence in the products and services they purchase. By empowering consumers with rights and protections, consumer law helps to ensure that businesses act responsibly and ethically in their dealings with consumers.

The information on this page is not legal advice. Please engage with our team so we can assign your request to a Legal Practitioner. We look forward to being of service.

Consumer Law