LEGAL PRACTITIONERS and Other Service Providers!

1 hour Response Time


This is your FIRST STEP if you are looking for legal or professional support. We:

  • Guarantee a response within 1 working hour,
  • Are uncomplicated, friendly and professional,
  • Our fees are sensitive to the South African economy,
  • Have a team of professionals in all major Cities,
  • Function with integrity, attention to detail and are objective driven,
  • Use technology, innovation and internal processes to streamline your experience,
  • Strive to improve the sector we operate in.



In our ‘team’ we have Legal Practitioners (Lawyers & Attorneys) and other Professionals who offer parallel solutions. Our website menu items LEGAL PRACTITIONERS and OTHER PROFESSIONALS offer a summary of services and will help you decide which type of service provider to use. Please review both pages. Afterwards, if you are still not sure who to use please ask for guidance using the Immediate Action Form on the Contacts Page.



For free services you could engage with an organization such as or visit for free information. Depending on your issue any of the following organizations might be appropriate and mandated to help for free:

  • The National Consumer Commission,
  • CGSO,
  • CCMA,
  • Housing Tribunal,
  • For insurance or banking issues, you should contact the appropriate ombudsman.

If you are looking to hire a Professional we guarantee that the fees quoted will be reasonable and you will not be charged anything until you have accepted a quote or entered into an engagement letter. Payment options will be communicated and might include hourly, per project, fixed rate or retainer. See a Cost Guideline HERE. The use of a Legal Practitioner or Court should be engaged with only once you have exhausted all amicable and free options, or if the matter at hand needs legal guidance and an expert to expedite a solution.


An E-Consult is an effective way to receive expedited support for select, once off or ad hoc matters. Please visit the menu item for more information on this process. CLICK HERE



South African Working days. No public holidays.

  • Monday-Thursday from 09h00-13h00 and 14h00-16h00.
  • Friday 09h00-13h00.



CSOS Arbitration

CSOS (Community Schemes Ombud Service) arbitration in South Africa provides an alternative dispute resolution mechanism for resolving disputes within community housing schemes, such as sectional title schemes and homeowners' associations. Here's a simplified explanation of how CSOS arbitration works:

Dispute Resolution Authority: CSOS is a statutory body established under the Community Schemes Ombud Service Act. It has the authority to resolve disputes and promote harmonious living in community schemes through mediation, adjudication, and arbitration.

Types of Disputes: CSOS arbitration handles various types of disputes that arise within community schemes, including disputes over levy payments, maintenance issues, governance matters, use of common property, conduct of residents, and other scheme-related conflicts.

Initiating Arbitration: To initiate CSOS arbitration, a party involved in the dispute must submit an application to CSOS, along with relevant documents and details outlining the nature of the dispute. The other party is then notified, and both parties have an opportunity to participate in the arbitration process.

Arbitration Proceedings: CSOS arbitration proceedings are conducted by a trained arbitrator appointed by CSOS. The arbitrator facilitates discussions between the parties, reviews evidence presented, and renders a binding decision based on the facts and applicable laws.

Decision and Enforcement: After considering the arguments and evidence from both parties, the arbitrator issues a written decision, known as an arbitration award. This award is legally binding and enforceable, similar to a court judgment.

Appeals and Review: Parties dissatisfied with the arbitration award have the right to appeal or apply for a review of the decision under specified grounds and procedures outlined in the CSOS Act.

Benefits of CSOS Arbitration: CSOS arbitration offers several benefits, including cost-effectiveness, accessibility, and specialized expertise in community scheme matters. It provides a quicker and more informal process compared to traditional court litigation, promoting efficient resolution of disputes among residents.

Understanding CSOS arbitration can assist residents and stakeholders in community schemes in addressing conflicts and maintaining harmonious relationships within their living environment. Seeking advice from CSOS or legal professionals can provide guidance on the arbitration process and rights under the CSOS Act.

The information on this page is not legal advice. Please engage with our team so we can assign your request to a Legal Practitioner. We look forward to being of service.

CSOS Arbitration