LEGAL PRACTITIONERS and Other Service Providers!

1 hour Response Time


This is your FIRST STEP if you are looking for legal or professional support. We:

  • Guarantee a response within 1 working hour,
  • Are uncomplicated, friendly and professional,
  • Our fees are sensitive to the South African economy,
  • Have a team of professionals in all major Cities,
  • Function with integrity, attention to detail and are objective driven,
  • Use technology, innovation and internal processes to streamline your experience,
  • Strive to improve the sector we operate in.



In our ‘team’ we have Legal Practitioners (Lawyers & Attorneys) and other Professionals who offer parallel solutions. Our website menu items LEGAL PRACTITIONERS and OTHER PROFESSIONALS offer a summary of services and will help you decide which type of service provider to use. Please review both pages. Afterwards, if you are still not sure who to use please ask for guidance using the Immediate Action Form on the Contacts Page.



For free services you could engage with an organization such as or visit for free information. Depending on your issue any of the following organizations might be appropriate and mandated to help for free:

  • The National Consumer Commission,
  • CGSO,
  • CCMA,
  • Housing Tribunal,
  • For insurance or banking issues, you should contact the appropriate ombudsman.

If you are looking to hire a Professional we guarantee that the fees quoted will be reasonable and you will not be charged anything until you have accepted a quote or entered into an engagement letter. Payment options will be communicated and might include hourly, per project, fixed rate or retainer. See a Cost Guideline HERE. The use of a Legal Practitioner or Court should be engaged with only once you have exhausted all amicable and free options, or if the matter at hand needs legal guidance and an expert to expedite a solution.


An E-Consult is an effective way to receive expedited support for select, once off or ad hoc matters. Please visit the menu item for more information on this process. CLICK HERE



South African Working days. No public holidays.

  • Monday-Thursday from 09h00-13h00 and 14h00-16h00.
  • Friday 09h00-13h00.



Insurance Disputes

In South Africa, insurance is there to provide peace of mind, but sometimes disputes can arise between you and your insurance company. Here’s a simple and friendly guide on how to handle insurance disputes:

Identify the Dispute: Insurance disputes can happen for many reasons, such as claim denials, disagreements over the claim amount, or policy misinterpretations. The first step is to clearly identify the issue.

Review Your Policy: Carefully read your insurance policy. Understand the terms, conditions, and exclusions to see if the dispute stems from a misunderstanding of your coverage.

Gather Evidence: Collect all relevant documents, including your policy, correspondence with the insurer, and any evidence supporting your claim. This helps build a strong case when discussing the issue.

Contact Your Insurer: Start by contacting your insurance company’s customer service or claims department. Explain your problem calmly and provide all the necessary information. Sometimes, disputes can be resolved through simple communication.

Formal Complaint: If the issue isn’t resolved, file a formal complaint with your insurer. Most companies have a specific procedure for handling complaints, which may include filling out a complaint form or writing a detailed letter.

Internal Dispute Resolution: Insurers in South Africa often have an internal dispute resolution (IDR) process. Engage with this process to seek an amicable solution. This step involves senior staff reviewing your case.

Ombudsman for Short-Term Insurance: If the dispute remains unresolved, you can escalate it to the Ombudsman for Short-Term Insurance. This independent body helps resolve disputes between consumers and insurance companies at no cost. Submit a complaint through their website or by mail, providing all relevant documents and details.

Legal Action: As a last resort, you can take legal action against your insurer. Consult a lawyer specializing in insurance law to explore this option, as it can be time-consuming and costly.

In summary, handling insurance disputes in South Africa involves understanding your policy, gathering evidence, communicating with your insurer, and, if necessary, seeking help from the Ombudsman or legal channels. This process ensures your concerns are heard and addressed fairly.

The information on this page is not legal advice. Please engage with our team so we can assign your request to a Legal Practitioner. We look forward to being of service.

Insurance Disputes