LEGAL PRACTITIONERS and Other Service Providers!

1 hour Response Time


This is your FIRST STEP if you are looking for legal or professional support. We:

  • Guarantee a response within 1 working hour,
  • Are uncomplicated, friendly and professional,
  • Our fees are sensitive to the South African economy,
  • Have a team of professionals in all major Cities,
  • Function with integrity, attention to detail and are objective driven,
  • Use technology, innovation and internal processes to streamline your experience,
  • Strive to improve the sector we operate in.



In our ‘team’ we have Legal Practitioners (Lawyers & Attorneys) and other Professionals who offer parallel solutions. Our website menu items LEGAL PRACTITIONERS and OTHER PROFESSIONALS offer a summary of services and will help you decide which type of service provider to use. Please review both pages. Afterwards, if you are still not sure who to use please ask for guidance using the Immediate Action Form on the Contacts Page.



For free services you could engage with an organization such as or visit for free information. Depending on your issue any of the following organizations might be appropriate and mandated to help for free:

  • The National Consumer Commission,
  • CGSO,
  • CCMA,
  • Housing Tribunal,
  • For insurance or banking issues, you should contact the appropriate ombudsman.

If you are looking to hire a Professional we guarantee that the fees quoted will be reasonable and you will not be charged anything until you have accepted a quote or entered into an engagement letter. Payment options will be communicated and might include hourly, per project, fixed rate or retainer. See a Cost Guideline HERE. The use of a Legal Practitioner or Court should be engaged with only once you have exhausted all amicable and free options, or if the matter at hand needs legal guidance and an expert to expedite a solution.


An E-Consult is an effective way to receive expedited support for select, once off or ad hoc matters. Please visit the menu item for more information on this process. CLICK HERE



South African Working days. No public holidays.

  • Monday-Thursday from 09h00-13h00 and 14h00-16h00.
  • Friday 09h00-13h00.



Summary on Law and matters related to Hospitality

- Featured article by LAWYERS-ONLINE.CO.ZA - June 2019

South Africa is one of the greatest tourism hubs in the world, with the Mother City, Cape Town consistently featured on top lists around the world. With that in mind, it makes sense that the hospitality market would be booming, but the questions beg, how is all this regulated?

Well, hospitality in South Africa is regulated through a myriad of legislative measures that draw from various acts. For example, labour in the hospitality industry is governed by Sectoral Determination 14 for the Hospitality Sector which sets out the wages and employment conditions for those working in the hospitality industry.

But it is not just employment that needs to be regulated within the hospitality industry, there are also environmental and consumer concerns. For the environment, developers of new hotels or venues need to ensure that they are in line with conservation guidelines as set out by various pieces of legislation and the Department of Environmental Affairs.

Those conducting business within the hospitality industry should also remain mindful of the Consumer Protection Act 68 of 2008. In this the rights of consumers are more fairly protected in for the hospitality industry it has an effect on the following:

  • Cancellation of reservations
  • Full prices must be disclosed
  • New marketing standards which influence hospitality advertising
  • The validity period of vouchers
  • Overbooking
  • A cooling off clause of 5 days

Of course, there are other pieces of legislation that also have an influence on the hospitality industry such as the law surrounding liquor licenses, food and hygiene legislation, gambling legislation and tobacco legislation. Each of these areas is heavily regulated and hospitality operators would do well to acquaint themselves with it.

If you are entering into the hospitality market or you require consumer advice regarding the hospitality industry, please reach out to us and we will refer your query to a qualified legal professional in our network.

Summary on Law and matters related to Hospitality